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Warranty Terms

Manufacturer Warranty

  1. All warranty coverage begins from the date of purchase from i-Pmart website.
  2. Warranty period is 1 Year. However, based on the specific item or element of the equipment, the warranty period is further elaborated as per table below:
    Description Warranty Period
    Phone / Equipment 1 Year
    Accessories 6 Months

  3. Warranty shall follow as stated by the Manufacturer, which you will find along or inside the product’s packaging. In general, it does not cover the following instances:
    • Damage to equipment / accessory / part is or has been caused by accident, abuse, neglect, improper testing installation, adjustment, operation, maintenance, alteration or modification of any kind.
    • Caused by spillage of food or liquid hazard
    • Damage caused by fire. flood, voltage fluctuation, faulty installation
    • Damage caused by user error or fault, whether accidental or intentional
    • All plastic surfaces and all other externally exposed areas that are scratched or damaged; this includes dents, cracks, chips, indentations etc.
    • Phone is rooted or "jail-break" by user
    • LCD screen cracked
    • Sticker / hologram sticker / warranty sticker on phone has been defaced, removed or damaged. Warranty will be considered void.
    • Phone is modified by user in manner that is beyond manufacturer’s compliance
      Equipment must be sent to the designated and approved Service Centre. If sent to other service centre, the war-ranty will be considered void.
  4. End Customer will deal directly with Manufaturer's Service Center for warranty claim. IPmart will not take any responsibility for warranty claim under Manufacturer Product.

i-Pmart Warranty

  1. All warranty coverage begins from the date of purchase from i-Pmart website
  2. Warranty period is 1 Year. However, based on the specific item or element of the equipment, the warranty period is further elaborated as per table below:
    Description Warranty Period
    Software 1 Year
    Motherboard 6 Months
    LCD / TP 3 Months
    Camera 2 Months
    Touch Screen Keyboard 2 Months
    Battery 2 Months
    Charger 1 Month

  3. Warranty does not cover the following instances:
    • Damage to equipment / accessory / part is or has been caused by accident, abuse, neglect, improper testing installation, adjustment, operation, maintenance, alteration or modification of any kind
    • Caused by spillage of food or liquid hazard
    • Damage caused by fire. flood, voltage fluctuation, faulty installation
    • Damage caused by user error or fault, whether accidental or intentional
    • All plastic surfaces and all other externally exposed areas that are scratched or damaged; this includes dents, cracks, chips, indentations etc.
    • Phone is rooted or "jail-break" by user
    • LCD screen cracked
    • Sticker / hologram sticker / warranty sticker on phone has been defaced, removed or damaged. Warranty will be considered void.
    • Phone is modified by user in manner that is beyond manufacturer’s compliance
      Equipment must be sent to the designated and approved Service Centre. If sent to other service centre, the war-ranty will be considered void.
  4. It may takes within 4 - 8 weeks for warrrany claim process with Service Center.
CUSTOMER SERVICE
Our customer service hours of operation (GMT +08:00)
Monday to Friday from 9:30AM to 6PM
We are closed on Malaysia public holidays

WhatsApp/Call: +6019 388 1426
Email: customercare@ipmart.com.my
                                   
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